Seller: Easy Gauze Oblove
Representative: Mayumi Nishizawa
Address: 111-0053, 4-6-8 Asakusabashi, Taito-ku, Tokyo, Nishizawa Building 101, Japan
Phone number: 0338631411
Email address: shop@ovlov.jp
Sales URL: https://www.ovlov.jp

Payment method and timing

1. credit card

Payment will be made once the order is confirmed and stock is available.
◆There is no fee.

2. AmazonPay

You can pay using your Amazon account.
◆There is no fee.

3. Pay later (Paidy)

This is a next month payment method that can be used with just an email address and mobile phone number.
The usage amount for one month will be determined on the 1st of the following month.
Payday will notify you of billing details by email and SMS (short message) approximately on the 3rd of the month following the month of use.
Please pay by convenience store or bank transfer (account transfer is also available) by the 10th.

The following payment methods are available.

Account transfer (payment fee: free)
Convenience store (Payment fee: 390 yen tax included_Lump sum payment)
Bank transfer (payment fee: varies depending on the financial institution)

【please note】
・If payment is made at a convenience store/bank, changes to the delivery address will not be accepted.
・Cannot be used at Oblove Asakusabashi physical store.

For more information on deferred payment (Payday), please refer to the URL below.
https://paidy.com/

Shipping methods and fees

We will ship your order within 3 business days after the stock is secured and payment is confirmed.

◆Free shipping for purchases over 10,000 yen (tax included).

◆ All amounts listed below include tax.

1. home delivery

Vendor: Yamato Transport Delivery fee: Honshu, Hokkaido, Shikoku, Kyushu: 600 yen Okinawa and remote islands: 1,200 yen
◆It is possible to specify the arrival date and time (within delivery company regulations). Depending on the region, delivery may take more than a day, so we may not be able to meet your request.

2. Trackable mail delivery

Vendor: Yamato Transport Delivery fee: 280 yen ◆ Arrival date and time cannot be specified. Delivery will be completed once you have the delivery address in your mailbox.
◆Size restrictions apply → Square A4 size (within 31.2cm x 22.8cm), thickness within 2.5cm, weight within 1Kg.
◆Gift wrapping is not possible. However, only gift boxes for small items can be used.

3. Pick up in store

Delivery location: Nishizawa Building 101, 4-6-8 Asakusabashi, Taito-ku, Tokyo 111-0053
Shipping fee: 0 yen ◆Please let us know the date and time of your visit in the notes section.
Business hours: Tuesday to Saturday 11:00 to 16:00 *Closed on Sundays, Mondays, holidays, and New Year's holidays

About returns and exchanges

Please also contact us by phone.
If you only use email, the response may be very slow due to communication conditions.

Returns if the cause is due to our company

If the product is damaged or the cause is ours, we will refund or replace it at our expense.
◆After receiving the product, please contact us within 8 days and return the product (cash on delivery).

Returns due to customer convenience

If the item is returned due to customer reasons, you will be responsible for paying the return shipping fee.
Additionally, any transfer fees incurred when making a refund will be deducted from the refund amount.
◆If you return a product for which we are responsible for the shipping costs (shipping included), the shipping costs will be deducted from the refund amount.

Used products cannot be returned

We will inspect the returned product once we receive it. If we determine that the item was clearly used for photography, etc., we will ask you to purchase it.
Example: Washed, Product tags have been reattached, Smell has been transferred, Used for purposes other than trying on, etc.

About exchange

We cannot accept exchanges due to customer convenience. Please return the product and place a new order for the desired product online.